Frequently Asked Questions

ORDERS

• I haven’t received the order confirmation; how can I get it?

  The order confirmation is sent through email right after you order, so we recommend you to also check your spam folder. However, if you don’t receive the order confirmation in your inbox nor your spam folder, you can enter to your Account > Orders or contact our Customer Service team through our Contact Form.

• Can I change my order after it has already been placed?

  You can, but only if the order has not been sent. You just need to contact us through our Contact Form.

DELIVERY

• When can I expect my order?

  Delivery time is usually from 2 – 7 business days. Please note that times can vary. 

• Where do you ship to?

  We ship to all US, Canada and Puerto Rico. In the near future we hope to expand this and bring sustainable fashion to fans who are further afield!

• Do I need to pay for shipping?

  We offer free shipping on all US & Puerto Rico orders $35 or more (taxes not included).

  For all orders under $35, shipping will be calculated at checkout.

RETURNS & REFUND

• How can I return an item?

  Check our page: Returns policy.

SUSTAINABILITY & MATERIALS

• Where do the fabrics and materials come from, and what makes them sustainable?

  Our bags are made with recycled leather that has been wasted by factories (scrap and left-over leather) and dead stock materials. For us, sustainability means to respect the material using every single part so that nothing goes to the waste.

  Dead stock materials: left over leather that is no longer useful to companies and is sold off due to various reasons including overstock, not meeting aesthetic requirements, too small in quantity to make on collection or no longer in season. Traditionally, the fashion houses kept their excess material for a few seasons and later they send it to the landfills. We rescue this dead stock before it is thrown away and give it a new lease of life.

• How is the procedure of producing bags and wallets?

  Each and every piece of our collection is made with integrity and kindness by artisans, using traditional techniques, showcasing their expertise and craftsmanship.

  Designed in timeless style that will outlive the micro trends and season, every bag is unique and unrepeatable piece of art. The manufacturing process involves little to no machinery, keeping the energy consumption low.

• How does Soruka ensure that no child labour is involved in the production of our clothes?

  Our bags are manufactured in India. We work closely with small, independent artisans to help grow their business and production capabilities. The partnership with them is the best method of job creation in low-income environments and also a way to preserve generational craftsmanship. All our artisans are trained adults over 18, who receive beyond fair trade wages.

PAYMENTS

• Which payment methods can I use to pay for my order?

  – Credit/Debit Card (Visa, Mastercard and American Express) with Stripe technology.

• Are my bank details secure?

  We never keep any of your bank account details. Transactions on our website are handled by a secure payment platform so any payments you make on our site are completely secure.

• Can I use my coupon code several times?

  Our coupon codes can only be used once.

• Where can I use my voucher?

  Once you are in Cart, you will find a panel containing the text “Coupon code” under your products chosen.

BAGS & WALLETS CARE

• How to take care of our bags and wallets?

  Leather naturally absorbs oils and other substances that touch it, so it’s very important to keep your hands clean when using your leather bag.

  Also, we recommend you to store your makeup in a separate pouch. It’s important not to overstuff your bag, as it can alter its shape and avoid strains on the handles. Finally, keep it dry, so avoid using it when raining or snowing, but if it gets wet, do not use a hair dryer or clothes dryer.  

• How to clean our leather bags?

  If you notice that your bag has a stain or other small mark, we recommend you to treat it as soon as you possible.

  We also suggest to use a delicated leather care product if you want to clean it. Never use any cleaning product that contains alcohol, mineral oil or another product not designed for leather.

  Over time, leather can dry out and fissure. You can avoid this by moisturizing or conditioning your bag from time to time.

  Please, note that leather bags cannot be washed, ironed or put them in a dryer.